Refunds and Exchanges

September 27, 2023

At Kindred Essence (KE), all of our products are carefully inspected before they are shipped. Due to the nature of our products, used items cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to KE within 7 days of delivery.  

You may also exchange or return your unused product for another of the same size and price within 21 days of delivery (U.S customers), and 31 days of delivery (International buyers). To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our policy lasts 21 days (U.S customers) and 31 days (international buyers). If 21 days (U.S customers) and 31 days (international buyers) have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.

There are certain situations where only partial refunds are granted:

Any item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 21 days (US orders) and 31 days (international orders) after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.  Next, contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at customer care.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at customer care. and return your item to the address on the shipping label.  Emails should indicate your order number and date of purchase for easier tracking.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.  If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to them to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:

Kindred Essence 
1150 Hillside Avenue
Plainfield, New Jersey US 07060

You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item valued at over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

In the event the package is damaged during shipping you may return your unused candle(s) for a full refund of your purchase price, less shipping and handling within 21 (US orders) or 31 (international orders) days of delivery. Please contact us at Customer Care for further details.