Privacy Policy

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, it is implied that you consent to our collecting it and using it for that specific reason only.  If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time by opting out via the link provided in the email, by contacting us at customer care, or mailing us at:

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.  Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

Our commitment to the security of your data:

The very secure Shopify Shopping network processes the payment for Kindred Essence orders. Shopify’s advanced encryption technology is used to ensure a secure shopping experience for our customers. You can confirm the security protocol by checking your browser's security icon—be it a padlock or the "https" at the beginning of the URL instead of the usual "http."

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.  PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

You also have the option of checking out with Paypal, one of the most trusted online payment solutions on the web.  If you choose to pay via Paypal, before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.  You can review the Paypal privacy policy here.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by KE will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.  For these providers, we recommend that you read their privacy policies so you can understand the way your personal information will be handled by these providers. 

Remember that certain providers may be located or have facilities that are in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.  Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Instagram and Pinterest

Kindred Essence’s products can also be purchased directly from the Instagram and Pinterest social media websites. If you purchase a product from either site, you agree that Shopify will have the right to share general account information about your Shopify Kindred Essence account with Instagram and Pinterest, such as information regarding your use of the Shopify platform and financial metrics which may include chargeback information, refund ratio, and transaction volume on the Shopify platform. Instagram and Pinterest shall use such information solely to optimize operations between the Shopify, Instagram, and Pinterest platforms. Instagram and Pinterest will not use this information for any purpose other than as stated and will not share such information with any third party. When you terminate your account with or are removed from the Commerce Platform, this information within a reasonable period of time.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.  If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

 _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

 _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits.

 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

 _secure_session_id, unique token, sessional.

 storefront_digest, unique token, indefinite! If the shop has a password, this is used to determine if the current visitor has access.

 Cookies are also used for the purposes of displaying retargeting ads (for products and landing pages you may have viewed on our site), as well as for purposes of running Affiliate Marketing programs. Third parties may place cookies on your browser for tracking this information and serving banner ads. You may remove cookies at any time by clearing your browser cache.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state, province of residence and or country; or that you are the age of majority in your state, province of residence and or country and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time.  As these changes maybe made without prior notification to you, we encourage you to periodically review this page for the latest information on our privacy practices.  Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 10 – DATA RETENTION

Kindred Essence retains your personal information only for as long as necessary to provide you with our services as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time: 5 years.

SECTION 11 – YOUR RIGHTS

European Union (EU) and the United Kingdom

If you reside in certain territories, including the EU and the United Kingdom, you have several rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights are described below. 

• Access. You may have the right to access and receive a copy of the personal information Kindred Essence holds about you by contacting us using the contact information below
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from Kindred Essence after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
• Access. You may have the right to access and receive a copy of the personal information Kindred Essence holds about you by contacting us using the contact information below

CALIFORNIA RESIDENTS

California Consumer Privacy Act of 2018, Cal. Civil Code § 1798.100 et seq., (“CCPA”)

If you reside in California, you may have extra rights under the California Consumer Privacy Act (CCPA) of 2018 and any subsequent amendments including 2020’s  Proposition 24, the CPRA, which amended the CCPA and added new additional privacy protections that began on January 1, 2023. As of January 1, 2023, consumers rights include:

• The right to know about the personal information a business collects about them and how it is used and shared.
• The right to delete personal information collected from them (with some exceptions)
• The right to opt-out of the sale or sharing of their personal information.
• The right to non-discrimination for exercising their CCPA rights.
• The right to correct inaccurate personal information that a business has about them.
• The right to limit the use and disclosure of sensitive personal information collected about them.

Users residing in California (CA) have the right under California law to request and receive from Kindred Essence, free of charge once a year, a list of the third parties to whom we may have disclosed their personal information for direct marketing purposes in the preceding calendar year, along with the specific types of personal information shared with those parties.

CA residents are also entitled to ask for the deletion of any Personal Information we have collected from you. Kindred Essence shall comply with all legal requirements. Nevertheless, we may not be obligated to fulfill a deletion request if retaining the personal information is necessary for certain reasons, including:

• Completing the transaction or provide requested products as part of our contractual obligations.
• Detect and address security incidents, protecting against malicious, fraudulent, or illegal activities, and prosecution of responsible parties.
• Fulfill legal obligations and comply with relevant state, federal and or international laws.
• Identify and correct errors that impact the intended functionality of website and products.
• Exercise free speech rights, ensure others’ free speech, or uphold lawful rights.
• Utilize information for internal purposes aligned with consumer expectations from their relationship with Kindred Essence.
• Make internal, lawful uses of information compatible with its provided context.
• Adhere to the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq).

For further details on your privacy rights in California, please visit: California Consumer Privacy Act.

HOW TO CONTACT KINDRED ESSENCE

For purposes of EU data protection law, Kindred Essence is the data controller of your personal information. If you have any questions or concerns, you may contact us by mail at:

Kindred Essence 
P.O. Box 2647 
Plainfield, New Jersey US 07060

If you would like to: access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact our compliance officer.